FAQ 常見問題

What is your return policy? [退貨政策]

Please see our return policy here.


How do I order? [如何下訂單?]

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.


How do I pay for my order? [如何支付訂單 ?]

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA, and JCB.


Can I amend and cancel my order? [我能修改或取消我的訂單嗎?]

If you wish to amend or cancel your order, please email us directly at info@agniwear.com, or click "contact us" at the bottom of the website.

若您在下訂單後希望取消,請寄信至info@agniwear.com 或直接點擊網站最下方的聯絡我們。

I have a discount code, how can I use it? [怎麼使用折扣碼?]

Enter your voucher code in the designated field labeled "Voucher Code" on your Shopping Cart page, and click "Add" before proceeding to checkout. Please be aware that our system cannot manually apply the voucher code to your order if you forget to enter it during checkout. To avoid any inconvenience, ensure that all your information is accurate before confirming your purchase.


How will I know if my order is confirmed? [如何確認訂單是否已下達?]

Once your order is placed, you'll receive an acknowledgment email confirming we've received it. Please keep in mind, orders will be shipped only after your credit card payment is approved, and both the billing and delivery addresses are verified. If you're a registered user, you can conveniently check your order status in "My Account." We appreciate your patience as we ensure everything is in perfect order before your items are on their way to you.


I have problems adding items to my shopping cart? [我在添加商品到購物車時遇到問題?]

Feel free to add items to your cart as long as they are available. Occasionally, an item might appear as “Sold Out”. Rest assured, we're working diligently to make sure your desired items are accessible to you.