FAQ 常見問題

What is your return policy? [退貨政策]

Please see our return policy here.

請參考我們的退貨政策

How do I order? [如何下訂單?]

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

您可以瀏覽我們的商品,並將想要購買的商品加入購物車。當您完成選購後,可以進入購物車並進行結帳。在確認購買和付款前,請仔細檢查所有資訊,確保準確無誤。

How do I pay for my order? [如何支付訂單 ?]

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA, and JCB.

我們接受Paypal以及主要信用卡和金融卡,包括萬事達卡、Visa和JCB.

Can I amend and cancel my order? [我能修改或取消我的訂單嗎?]

If you wish to amend or cancel your order, please email us directly at info@agniwear.com, or click "contact us" at the bottom of the website.

若您在下訂單後希望取消,請寄信至info@agniwear.com 或直接點擊網站最下方的聯絡我們。

I have a discount code, how can I use it? [怎麼使用折扣碼?]

Enter your voucher code in the designated field labeled "Voucher Code" on your Shopping Cart page, and click "Add" before proceeding to checkout. Please be aware that our system cannot manually apply the voucher code to your order if you forget to enter it during checkout. To avoid any inconvenience, ensure that all your information is accurate before confirming your purchase.

在結帳前,請將您的折扣碼輸入到購物車頁面上標有「折扣碼」欄位的地方,然後點擊「新增」。請注意,如果您在結帳時忘記輸入折扣碼,我們的系統將無法為您的訂單手動套用折扣碼。為了避免不便,請在確認購買之前確保所有資訊的準確性。

How will I know if my order is confirmed? [如何確認訂單是否已下達?]

Once your order is placed, you'll receive an acknowledgment email confirming we've received it. Please keep in mind, orders will be shipped only after your credit card payment is approved, and both the billing and delivery addresses are verified. If you're a registered user, you can conveniently check your order status in "My Account." We appreciate your patience as we ensure everything is in perfect order before your items are on their way to you.

一旦您下訂單,您將收到一封確認郵件,告知我們已經收到了您的訂單。請注意,只有在您的信用卡付款獲得批准並且帳單和送貨地址被驗證後,訂單才會被發貨。如果您是註冊用戶,您可以在「我的帳戶」中輕鬆查看訂單狀態。在您的商品寄出之前,請您耐心等待,我們會確保一切完美無缺。

I have problems adding items to my shopping cart? [我在添加商品到購物車時遇到問題?]

Feel free to add items to your cart as long as they are available. Occasionally, an item might appear as “Sold Out”. Rest assured, we're working diligently to make sure your desired items are accessible to you.

若商品可用,您可以隨時將其添加到購物車中。已售墼的商品將無法購買